Dear valued users,
First of all, we sincerely apologize for the inconvenience caused over the past two days. This issue was due to a problem with our server provider, which affected some users’ login, credits, and project data. After a full day and night of emergency handling, the current situation is as follows:
1.Login functionality has been fully restored.
2.Credits for paid users prior to January 30, 2026, have been gradually restored.
3.Historical online project data prior to January 30, 2026, has not yet been fully restored. Our service provider is still processing it, and we are continuously urging them to resolve this issue as soon as possible.

Future improvement measures:
1.We will cooperate with multiple server providers to ensure data redundancy with multiple backups, fundamentally preventing similar issues from occurring in the future.
2.To express our apologies, starting from January 31, 2026, we will provide all paid users with at least 2 years of online storage and access for their projects. We also recommend that you can also download your creations in time as your backups.
3.This incident reminds us that, in addition to continually enriching product features, the basic stability of the product is equally important. Moving forward, we will continue to enhance our service capabilities to provide you with a more stable and higher-quality experience.
If you encounter any further issues, please contact us at contact@viddo.ai.
Once again, we sincerely apologize for the inconvenience caused by this incident. We are truly grateful for your understanding and patience—it deeply touches and encourages us. We will continue to strive to provide you with even better service!