Dear valued users,
First of all, we sincerely apologize for the inconvenience caused over the past two days. This issue was due to a problem with our server provider, which affected some users’ login, credits, and project data. After a full day and night of emergency handling, the current situation is as follows:
1.Login functionality has been fully restored.
2.Credits for paid users prior to January 30, 2026, have been gradually restored.
3.Historical online project data prior to January 30, 2026, has not yet been fully restored. Our service provider is still processing it, and we are continuously urging them to resolve this issue as soon as possible.

Future improvement measures:
1.We will cooperate with multiple server providers to ensure data redundancy with multiple backups, fundamentally preventing similar issues from occurring in the future.
2.To express our apologies, starting from January 31, 2026, we will provide all paid users with at least 2 years of online storage and access for their projects. We also recommend that you can also download your creations in time as your backups.
3.This incident reminds us that, in addition to continually enriching product features, the basic stability of the product is equally important. Moving forward, we will continue to enhance our service capabilities to provide you with a more stable and higher-quality experience.
If you encounter any further issues, please contact us at contact@viddo.ai.
Once again, we sincerely apologize for the inconvenience caused by this incident. We are truly grateful for your understanding and patience—it deeply touches and encourages us. We will continue to strive to provide you with even better service!

Privacy Policy

Introduction

Welcome to Viddo AI. This Privacy Policy describes how we collect, use, and share your personal information when you use our website and services, including Google Sign-In.

Information We Collect

We collect information you provide directly, such as image uploads, prompts, preferences, and Google user ID for credit attribution. Technical information is also collected automatically when you use our website.

How We Use Your Information

We use your information to generate AI artworks based on your inputs, and if you choose to sign in with Google, to attribute credits to your account. We do not share your personal information with third parties except as required by law.

Security

Your payment information is secure, handled by Stripe. We do not retain your card details. Stripe guarantees security standards on par with those of banks.

Refund Policy

If creation fails, you can request refund or get your used credits back.

Third-Party Integration

viddo.ai offers seamless integration with the platform, connecting users to a broader community of AI enthusiasts and artists.

Opt-Out

You may choose to opt out of certain data collection and usage practices. To opt out of marketing emails, please click the "Unsubscribe" link in the emails or adjust your preferences through your account settings. You can also contact us through contact form or by sending an email to contact@viddo.ai

Google Sign-In

When you choose to sign in with Google, we collect your Google user ID for the sole purpose of attributing credits to your account. This information is securely stored and is not shared with any third parties.

Contact Us

If you have any questions, issues, and concerns about this privacy policy, please do not hesitate to contact us at contact@viddo.ai.

Viddo AI is an advanced all-in-one AI video and image generation platform that lets you quickly and easily create stunning videos and images from various inputs.